Drug Safety / Medical Information Associate Jobs for Pharmacy & Life Sciences Graduates – Fortrea

 

Apply now for Medical Contact Center Associate roles at Fortrea in Pune & Mumbai. Openings for BPharm, MPharm, Life Sciences grads with 2-3 years experience.

Career Opportunities for Pharmacy & Life Science Graduates at Fortrea – Pune & Mumbai

Are you a Pharmacy or Life Sciences graduate with experience in drug safety or medical information? Fortrea is hiring Medical Contact Center Associate II professionals in Pune and Mumbai. This is a fantastic opportunity for candidates with 2 to 3 years of experience in pharmacovigilance, call center operations, or the pharmaceutical industry to advance their careers in a globally respected CRO.

Join a team that contributes directly to patient safety and regulatory excellence.

About Fortrea

Fortrea is a global Contract Research Organization (CRO) committed to improving patient lives through clinical research. With cutting-edge technology, a focus on compliance, and a passion for innovation, Fortrea provides full-service drug development solutions to biotech and pharmaceutical companies worldwide.

Job Details: Medical Contact Center Associate II

Location: Pune & Mumbai

Department: Drug Safety / Medical Information

Job Type: Full-Time

Experience Required: 2-3 Years (see detailed qualification below)

Responsibilities

• Respond to medical information queries, product quality complaints, and general queries via phone, email, or fax.
• Record and report adverse drug reactions (ADR) per regulatory and internal SOP timelines.
• Perform call intake, documentation, peer review, and case follow-ups.
• Manage data reconciliation, quality checks, and training modules.
• Develop and revise training materials in alignment with SOPs and system updates.
• Maintain high-quality standards in all data processing activities.

Required Education & Qualifications

Fortrea welcomes a broad range of candidates with varying educational and professional backgrounds:

• BPharm, MPharm, BSc, MSc in Life Sciences, Medical Science, Nursing, Biological Sciences, or Chemistry.
• BS/BA + 2–3 years of safety experience
• MA/MS/PharmD + 1–2 years of safety experience
• Associate degree + 4–5 years relevant experience
• Non-degree holders with 5–6 years of relevant experience in the pharma/CRO sector

Relevant experience includes Medical Affairs, Clinical Data Entry, Regulatory Affairs, Clinical Monitoring, Quality Assurance.

Preferred Skills

• Call center or pharmacovigilance experience
• Excellent verbal and written English communication skills
• Strong understanding of medical terminology and regulatory compliance (ICH-GCP)
• Technical proficiency in Microsoft Office Suite
• Analytical thinking and attention to detail
• Ability to work both independently and in a team setting

How to Apply

Interested candidates can apply through the official Fortrea careers portal:
🔗 Apply Now

Quick Job Summary Table

Company Name	Current Vacancies	Required Education	Experience Required
Fortrea	Medical Contact Center Associate II	BPharm, MPharm, BSc, MSc Life Sciences, Nursing, Chemistry	2-3 Years (Call Center/Pharmacovigilance Preferred)