ClinChoice Hiring Senior Associate MICC – Pharmacovigilance & Medical Information

ClinChoice Senior Associate MICC Jobs in Bangalore – Pharmacovigilance & Medical Information Careers

ClinChoice is hiring Senior Associate – MICC (Medical Information Contact Center) professionals for its global pharmacovigilance and medical information operations team in Bangalore, India. This full-time opportunity is designed for candidates with Pharmacy or Life Sciences backgrounds and 4+ years of experience in medical information handling, pharmacovigilance support, or healthcare contact center environments.

The role focuses on handling medical inquiries, adverse event reports, product complaints, and drug safety communication from healthcare professionals and consumers. Professionals with experience in pharmacovigilance call handling, medical information services, and adverse event monitoring will find this position highly aligned with career growth in the global clinical research and drug safety industry.

Candidates will work with international pharmaceutical clients supporting patient safety monitoring, product complaint handling, and medical information management while ensuring compliance with global regulatory guidelines.

Company Overview

ClinChoice is a global clinical research organization (CRO) that partners with leading pharmaceutical, biotechnology, and medical device companies to support clinical development and regulatory compliance. Founded in 1995, the organization provides specialized services in clinical operations, biometrics, pharmacovigilance, regulatory affairs, medical affairs, and toxicology.

ClinChoice supports healthcare innovators across the entire product lifecycle, from early clinical trials to post-marketing safety monitoring. The company leverages data-driven insights and advanced clinical analytics to accelerate drug development and enhance patient safety worldwide.

With delivery centers located in the United States, United Kingdom, Mexico, Armenia, China, Japan, India, and the Philippines, ClinChoice provides global regulatory and clinical support services to pharmaceutical sponsors operating in multiple markets.

By joining ClinChoice, professionals gain exposure to international clinical development programs, global pharmacovigilance frameworks, and cutting-edge healthcare technologies that support the development and monitoring of safe and effective medicines.

Job Role and Responsibilities

The Senior Associate – MICC plays an important role in handling medical information requests, pharmacovigilance case intake, and product complaint management within the organization’s Medical Information Contact Center.

Professionals in this role interact directly with healthcare professionals and consumers to capture safety information, resolve product-related concerns, and ensure regulatory reporting compliance.

Medical Information and Customer Support

• Handle inbound and outbound calls and emails related to medical inquiries, adverse events, and product complaints

• Provide accurate product and service information to healthcare professionals and consumers

• Respond to web-based medical inquiries regarding safety and effective use of marketed pharmaceutical products

• Follow up with healthcare professionals and patients regarding medical information queries

• Maintain high standards of customer service while addressing medical or product-related concerns

Pharmacovigilance Case Intake

• Identify and document Adverse Events (AEs) and Product Complaints (PCs) reported by healthcare professionals or consumers

• Capture safety information related to medication errors, device complaints, and special safety scenarios

• Process both spontaneous and solicited pharmacovigilance reports

• Generate follow-up requests for missing information related to safety cases

• Prepare documentation required for adverse event monitoring forms

Product Complaint Management

• Record product complaints received via calls, emails, or web portals

• Investigate discrepancies related to product complaints

• Generate and send follow-up letters for product complaint cases

• Escalate safety or product-related issues to relevant internal teams

Medical Documentation and Data Management

• Document all call information and case details according to medical information standard operating procedures

• Maintain accurate call logs and documentation records

• Update medical information templates and follow-up documentation as required

• Ensure documentation meets regulatory and company compliance standards

Regulatory Compliance and Quality Assurance

• Maintain working knowledge of Global Pharmacovigilance Practices (GVP) and related modules

• Ensure compliance with global regulatory guidelines related to pharmacovigilance and drug safety reporting

• Follow client-specific standard operating procedures and project workflows

• Support medical reviewers by providing accurate case documentation

Customer Interaction and Issue Resolution

• Research and identify appropriate responses to customer complaints

• Route calls and queries to appropriate internal departments when required

• Provide timely resolution of inquiries while maintaining compliance with regulatory standards

• Maintain professionalism and empathy when interacting with patients and healthcare professionals

Through these responsibilities, the Senior Associate contributes to ensuring accurate drug safety monitoring, effective medical communication, and regulatory compliance for marketed pharmaceutical products.

Eligibility and Qualifications

Candidates interested in applying for the Senior Associate – MICC role at ClinChoice should possess a strong healthcare or life sciences educational background along with relevant professional experience.

Educational Qualification

Graduates in pharmacy or life sciences.

Relevant educational backgrounds include:

B.Pharm, M.Pharm, BSc Life Sciences, BSc Biotechnology, BSc Microbiology, BSc Biochemistry, MSc Biotechnology, MSc Microbiology, MSc Biochemistry, MSc Pharmacology, MSc Life Sciences.

Experience

• Minimum 3–5 years of experience in a US or UK healthcare call center environment

• Experience in pharmacovigilance case intake, medical information handling, or drug safety communication is preferred

Technical Skills

• Knowledge of pharmacovigilance safety reporting and adverse event documentation

• Understanding of Global Pharmacovigilance Practices (GVP)

• Experience handling product complaints and medical information queries

• Proficiency in Microsoft Office applications and documentation tools

• Ability to manage safety case documentation and follow-up communications

Professional Skills

• Excellent verbal and written communication skills

• Strong customer service and interpersonal skills

• Ability to handle multiple tasks in a fast-paced environment

• Strong attention to detail and documentation accuracy

• Ability to manage stressful situations professionally

• Strong listening and problem-solving abilities

• Flexibility to work rotational shifts including weekends

Professionals with experience in medical information services, pharmacovigilance call centers, drug safety communication, and healthcare customer support will find this role highly suitable for advancing careers in global pharmaceutical safety operations.

Location and Salary

Location: Bangalore, Karnataka, India

Work Type: Full-time position within medical information contact center operations

Work Environment: Office-based role with rotational shifts

Salary: Competitive salary package aligned with CRO pharmacovigilance and medical information industry standards.

Employees at ClinChoice gain exposure to global pharmaceutical programs, regulatory drug safety frameworks, and international clinical development operations.

Application Process

Candidates interested in applying for the Senior Associate – MICC position can submit their applications through the official ClinChoice careers portal.

Apply Here:

https://job-boards.eu.greenhouse.io/clinchoice/jobs/4787022101

Applicants are encouraged to apply early as pharmacovigilance and medical information roles within CRO organizations typically receive high volumes of applications.

Frequently Asked Questions

What does a Medical Information Contact Center Associate do?

A Medical Information Contact Center Associate responds to medical inquiries, records adverse events, manages product complaints, and ensures accurate pharmacovigilance documentation while supporting healthcare professionals and patients.

Who can apply for this ClinChoice job?

Candidates with pharmacy or life sciences degrees and several years of experience in healthcare call centers or pharmacovigilance environments can apply.

What is MICC in pharmacovigilance?

MICC stands for Medical Information Contact Center. It is a specialized department that manages medical inquiries, adverse event reporting, and product complaint communication for pharmaceutical companies.

Is pharmacovigilance knowledge required?

Yes. Understanding of pharmacovigilance regulations, adverse event reporting, and Global Pharmacovigilance Practices is beneficial for this role.

Where is the job located?

The role is based in Bangalore, India, within ClinChoice’s medical information and pharmacovigilance operations team.

Job Summary

Category	Details
Company	ClinChoice
Vacancies	Senior Associate – MICC
Required Education	B.Pharm, M.Pharm, BSc Life Sciences, BSc Biotechnology, BSc Microbiology, BSc Biochemistry, MSc Biotechnology, MSc Microbiology, MSc Biochemistry, MSc Pharmacology
Experience	3–5 years Healthcare Call Center / Pharmacovigilance Experience

Tagged as: Pharma Jobs in Bangalore