Pharmacovigilance Associate Micc Recruitment – ClinChoice

A leading global life sciences organization is hiring for the Associate – MICC role in Bengaluru, India. This vacancy is part of the Medical Information and Call Center (MICC) operations and involves handling Adverse Events, Product Complaints, and Medical Inquiries for regulated pharmaceutical products. The position is suitable for B.Pharm, M.Pharm, and Life Science graduates with 1–4 years of experience in UK or US call center environments. The role offers hands-on exposure to pharmacovigilance-linked medical information processes, customer safety reporting, and global compliance-driven operations.

Company Overview

The hiring organization operates in the global life sciences and clinical services space, supporting pharmaceutical and healthcare companies with medical information management, safety reporting support, and customer engagement services. With established processes aligned to international regulatory expectations, the company plays a key role in ensuring patient safety, accurate medical communication, and timely handling of safety-related information.

Its MICC operations function as a critical interface between healthcare professionals, patients, and pharmaceutical companies. By managing medical inquiries, adverse event reports, and product complaints, the organization contributes directly to pharmacovigilance systems, regulatory compliance, and safe use of marketed products. The company’s structured SOPs, trained medical reviewers, and global client base provide a strong platform for professionals aiming to build long-term careers in medical information and drug safety operations.

Job Role & Responsibilities

The Associate – MICC role is responsible for handling inbound and outbound communications related to medical inquiries, adverse events, and product complaints. The position requires strong communication skills, attention to detail, and adherence to medical information and safety reporting procedures.

Key Responsibilities

• Handling inbound and outbound calls related to Adverse Events (AEs), Product Complaints (PCs), and Medical Inquiries (MIs)
• Managing spontaneous and solicited reports, including adverse events, medication errors, product complaints, and special case scenarios
• Responding to web-based medical inquiries and product complaints from healthcare professionals and consumers within defined timelines
• Following up with patients, consumers, and healthcare professionals as per client SOPs
• Preparing follow-up letters and collecting adequate information for product complaints and adverse event monitoring forms
• Updating follow-up templates periodically and coordinating approvals with medical reviewers
• Managing and resolving customer complaints and reconciling discrepancies
• Identifying and escalating complex or critical issues to supervisors
• Providing accurate product and service information while maintaining high customer service standards
• Researching required information using approved internal resources
• Routing calls and cases to appropriate internal teams when required
• Documenting call details in compliance with medical information SOPs
• Completing call logs, case records, and related reports accurately

This role supports patient safety, regulatory reporting timelines, and accurate dissemination of product-related medical information.

Eligibility / Qualifications

Educational Qualification

• B.Pharm, M.Pharm, or Life Science graduate

Experience Requirement

• 1–4 years of experience in a UK or US call center environment
• Prior exposure to medical information, pharmacovigilance support, or healthcare customer service preferred

Skill Requirements

• Proficiency in relevant computer applications and case management systems
• Strong understanding of customer service practices
• Excellent verbal and written communication skills
• Demonstrated call etiquette and professional phone handling
• Strong listening skills and customer-focused approach
• Attention to detail and ability to multitask effectively
• Ability to handle stressful situations calmly and professionally
• Strong data entry and typing accuracy

Eligible Courses (Comma-Separated)

B.Pharm, M.Pharm, BSc Life Sciences, MSc Life Sciences, MSc Biotechnology, MSc Clinical Research

Location & Salary

Job Location

Bengaluru, India

Employment Type

Full-time

Salary Information

Salary will be offered as per industry standards and aligned with the candidate’s education, experience, and communication expertise. The role provides valuable exposure to regulated medical information processes, adverse event intake, and global safety operations.

How to Apply

Apply online using the link below:

https://job-boards.eu.greenhouse.io/clinchoice/jobs/4776227101?gh_src=197wv2h2teu

Applicants are advised to ensure their resumes clearly highlight medical information handling, call center experience, and safety-related exposure.

FAQs

Who can apply for the Associate – MICC role?

Candidates with a B.Pharm, M.Pharm, or Life Science degree and 1–4 years of experience in UK or US call center environments can apply.

Does this role involve adverse event handling?

Yes. The role includes intake and documentation of adverse events, product complaints, and related safety information.

Is prior pharmacovigilance experience mandatory?

Direct pharmacovigilance experience is preferred but not mandatory if the candidate has strong medical information or healthcare call center exposure.

Where is the job located?

The position is based in Bengaluru, India.

How do I apply for this role?

Applications must be submitted through the official application link provided above.

Summary Table

Company	ClinChoice
Vacancies	Associate – MICC
Required Education	B.Pharm, M.Pharm, BSc Life Sciences, MSc Life Sciences
Experience	1–4 Years

Tagged as: Pharma Jobs in Bangalore