Fidelity Health Hiring Medical Information Specialist

BPharm MPharm Medical Information Specialist – Mumbai (Hybrid)

Fidelity Health seeks BPharm/MPharm Medical Information Specialist (1–2 yrs) for hybrid Mumbai role. Apply with CV to hrrecruitment@fidelityhs.com.

Fidelity Health Services is recruiting a Medical Information Specialist for its Mumbai office on a hybrid work model. The role sits at the intersection of pharmacovigilance, medical affairs, and drug safety — ideal for early-career pharmacists who can manage medical inquiries, ADRs, and product quality complaints with accuracy and regulatory awareness.

Company Overview

Fidelity Health Services provides clinical support and outsourced medical information solutions to healthcare and pharmaceutical clients. The company emphasizes quality, regulatory compliance, and timely scientific communication. Working here gives you exposure to pharmacovigilance workflows, medical writing, and cross‑functional interaction with safety, regulatory, and clinical teams — strengthening your expertise in adverse event reporting and medical information management.

Job Role & Responsibilities

As a Medical Information Specialist you will be the first point of contact for healthcare professionals and patients seeking product or safety-related information. Your role will require clear scientific communication, strict documentation, and timely follow-up.

Core Responsibilities

• Receive, lodge, triage, and respond to medical inquiries, product quality complaints, and adverse drug reaction (ADR) reports.
• Maintain and update inquiry and ADR trackers; ensure accurate case scheduling and timely closure.
• Triage suspected safety signals and forward relevant cases to the pharmacovigilance team for evaluation.
• Retrieve and interpret scientific literature and regulatory documents to generate evidence-based responses.
• Communicate with reporters — physicians, pharmacists and patients — to collect complete case information and provide follow-up.
• Share validated medical information with stakeholders and maintain confidentiality and data integrity.
• Perform reconciliation activities to ensure all reported cases are logged and tracked consistently.
• Support process improvement and help build SOPs, knowledge bases and template responses for common queries.

These responsibilities require precision, good scientific judgment, and familiarity with medical terminology, drug safety principles, and regulatory expectations.

Eligibility / Qualifications

Required Education

• B.Pharm or M.Pharm

Relevant courses: Pharmacy, Clinical Pharmacy, Pharmacology, Pharmacovigilance, Drug Safety, Pharmaceutics, Regulatory Affairs, Medical Affairs, Clinical Research, Pharmaceutical Sciences.

Experience

• 1 to 2 years of experience in medical information, pharmacovigilance, or drug safety functions.
• Experience handling ADRs, product quality complaints, case reconciliation, and medical inquiry response is preferred.

Skills & Competencies

• Strong written and verbal communication skills.
• Ability to evaluate scientific literature and craft clear, compliant responses.
• Familiarity with case management systems, trackers and MS Office tools.
• Attention to detail and strong organisation for tracking open inquiries and follow-ups.
• Medical/clinical aptitude with the ability to liaise with healthcare professionals.

Location & Salary

Location: Mumbai (Hybrid). Fidelity offers a flexible hybrid model combining remote and on-site work at the Mumbai office.

Compensation: Competitive, based on experience and internal salary bands for medical information roles. Roles tied to pharmacovigilance and drug safety often attract higher market-aligned pay due to regulatory responsibility.

Application Process

Interested candidates should email their CV to:

hrrecruitment@fidelityhs.com

Include the Job Code FHS/2025/INS/26 and “Medical Information Specialist” in the subject line for faster processing. Shortlisted candidates will be contacted for assessments and interviews.

Why this role matters (EEAT alignment)

Medical Information Specialists protect patient safety by ensuring accurate, evidence-based responses to drug safety questions and product complaints. This position strengthens Fidelity’s trustworthiness with clients and regulators by maintaining high standards in pharmacovigilance documentation, ADR reconciliation, and medical communication.

FAQs

What is the primary function of this role?

To manage medical inquiries, record and triage ADRs and product quality complaints, and provide scientifically validated responses while maintaining regulatory-compliant records.

Is prior pharmacovigilance experience mandatory?

Preferable but not strictly mandatory if you have strong medical information or clinical pharmacy exposure and demonstrable ADR handling knowledge.

What documents should I submit?

Updated CV, relevant certificates (B.Pharm/M.Pharm), and any pharmacovigilance or medical information training certificates.

Is this role remote or on-site?

Hybrid — a mix of on-site presence at the Mumbai office and remote work as per Fidelity’s policy.

How quickly will I hear back after applying?

Shortlisted candidates are typically contacted within 2 to 3 weeks. Timelines may vary depending on volume of applications.

SEO & High-CPC Keywords Used Naturally

pharmacovigilance, drug safety, medical affairs, adverse event reporting, medical information, regulatory compliance, pharmacovigilance specialist, ADR reconciliation, healthcare communications.

Summary Table

Category	Details
Company	Fidelity Health Services
Vacancies	Medical Information Specialist (Job Code: FHS/2025/INS/26)
Required Education	B.Pharm, M.Pharm
Experience	1–2 years in medical information / pharmacovigilance