ProPharma Hiring Medical Information Response Agent

ProPharma Hiring Medical Information Written Response Agent: Life Science, Nursing & Pharmacy Graduates Can Apply

ProPharma has opened a Medical Information Written Response Agent position, also referred to as a Medical Information Specialist (MIS), within its Medical Information Contact Center function. The role is listed as based in India on a full-time, remote-friendly basis, with ProPharma encouraging a hybrid setup for candidates located near one of its offices. Notably, the posting does not specify a minimum number of years of experience, opening the door for life science, nursing, and pharmacy graduates, including those early in their careers, who meet the educational and communication-skill requirements for this medical information jobs opening.

Company Overview

ProPharma has spent the past 25 years supporting biotech, medical device, and pharmaceutical organisations of every size in confidently advancing scientific breakthroughs and bringing new therapies to market. The company works with clients through an advise-build-operate model that spans the complete product lifecycle, backed by deep domain expertise across regulatory sciences, clinical research solutions, quality and compliance, pharmacovigilance, medical information, and R&D technology. This breadth of consulting capability allows ProPharma to de-risk and accelerate some of its partners’ most high-profile drug and device programs, making it a credible and established name for candidates exploring medical information and pharmacovigilance careers.

Job Role & Responsibilities

This role sits within ProPharma’s Medical Information Contact Center and is built around accurately handling medical and safety information requests on behalf of ProPharma’s pharmaceutical clients, while strictly following relevant regulations, industry standards, and client policies.

Medical Information Service Delivery

The Medical Information Written Response Agent responds to unsolicited requests for medical and safety information from consumers, healthcare professionals, and other external customers, received through channels such as telephone, website or email, letter, fax, and scientific meetings. Responses must be provided using approved labeled and unlabeled medical and safety information, in line with regulatory requirements and both client and ProPharma policies. A core part of the role involves accurately identifying, documenting, and reporting adverse events, pregnancy reports, special situation events, and product complaints in a clear, concise manner, in accordance with government regulations, ProPharma’s Standard Operating Procedures, and client Working Practices. The agent is also responsible for formulating accurate written responses using approved labeling, company standard responses, and published literature, while logging every enquiry comprehensively and on time within the relevant Inquiry Handling System.

Quality Assurance & General Duties

Maintaining quality across adverse event documentation, product quality complaints, correspondence, and logged enquiries is a continuous responsibility in this role. Agents are also expected to provide after-hours coverage on a rotated basis according to business needs, strictly follow data privacy and confidentiality policies for both ProPharma and its clients, and comply with the company’s health and safety standards.

Eligibility & Qualifications

ProPharma has outlined a fairly specific but flexible set of qualification requirements for this position:

• A Life Science degree, Nursing degree (RN, BS, BA, or MS), or Pharmacy degree
• Excellent verbal and written communication skills, including strong proofreading ability, professional telephone etiquette, and empathetic customer service skills
• Fluent, grammatically accurate writing skills in the target language for the role, along with strong English language proficiency
• Working knowledge of medical terminology, pathophysiology, pharmacology, and relevant industry regulations
• Strong cognitive skills, including verbal reasoning, critical thinking, and analytical ability
• Ability to multitask with close attention to detail under restrictive timeframes, along with sound planning and organisational skills
• A proactive, self-motivated approach, with the ability to independently identify problems and suggest effective solutions
• Comfort working both independently and as part of a team, along with strong proficiency in Microsoft Office, Adobe Acrobat, and document management systems

Since no specific years of experience are mandated in the listing, recent life science, nursing, or pharmacy graduates with strong communication skills may also be considered alongside more experienced candidates.

Location & Salary

The position is listed simply as based in India, without specifying an exact city, and ProPharma has indicated openness to remote work, while encouraging a hybrid arrangement for candidates within a reasonable commute of one of its offices. Importantly, the company has stated that all applications will be evaluated on merit, with no advantage or disadvantage tied to proximity to an office location. ProPharma has not disclosed a specific salary figure for this role. Based on prevailing compensation trends for Medical Information Specialist and similar pharmacovigilance support roles in India, candidates can expect an estimated annual package in the range of ₹4 LPA to ₹8 LPA, depending on qualification, communication skills, and relevant prior experience.

Application Process

Interested candidates can apply directly through ProPharma’s official Workday careers page for this requisition (JR 9026).

Apply for Medical Information Written Response Agent

Frequently Asked Questions

What qualifications are required for this role? Candidates need a Life Science degree, Nursing degree (RN, BS, BA, or MS), or Pharmacy degree, along with strong written and verbal communication skills.

Is this role open to freshers or only experienced candidates? The listing does not specify a minimum number of years of experience, so recent graduates with the right qualifications and strong communication skills may be considered alongside more experienced applicants.

Is this a remote job? ProPharma supports remote working for this role, while encouraging a hybrid arrangement for candidates who live within a reasonable commute of one of its offices. Applications are assessed purely on merit regardless of location.

How do I apply for this position? You can apply directly through ProPharma’s official Workday careers portal using the link provided in this posting, referencing requisition JR 9026.

What is the expected salary for this role? ProPharma has not disclosed an exact figure. Based on industry trends for similar Medical Information Specialist roles in India, the estimated range is approximately ₹4 LPA to ₹8 LPA.

Tagged as: Pharma Jobs in Bangalore, Pharma Jobs in Mumbai