Amgen Hiring Associate Quality Complaints
Amgen Hiring Associate Quality Complaints in Hyderabad | Pharma & Biotechnology Careers 2026
Professionals seeking quality assurance, pharmaceutical quality systems, biotechnology quality management, and complaint handling careers have an excellent opportunity with Amgen. The global biotechnology leader has announced recruitment for the position of Associate Quality Complaints at its Hyderabad location. This role is ideal for candidates with experience in pharmaceutical quality systems, manufacturing quality, complaint investigations, regulatory compliance, and customer feedback management.
Amgen is looking for qualified candidates with a Bachelor’s or Master’s degree in Life Sciences, Biotechnology, Pharmacy, or related disciplines along with relevant industry experience. The position offers an opportunity to work in a science-driven organization that develops innovative therapies for serious diseases across oncology, inflammation, general medicine, and rare diseases.
For professionals searching for pharmaceutical quality assurance jobs, biotechnology quality careers, pharma complaint investigation roles, quality management system jobs, regulatory compliance positions, and life sciences quality opportunities in Hyderabad, this opening presents a valuable career move.
Company Overview
Amgen is one of the world’s leading biotechnology companies dedicated to serving patients through scientific innovation. Since its establishment in 1980, the company has pioneered breakthrough therapies that address some of the most challenging diseases globally.
Operating across multiple therapeutic areas including oncology, inflammation, rare diseases, and general medicine, Amgen reaches millions of patients worldwide. The company is recognized for its commitment to scientific excellence, quality compliance, regulatory integrity, and continuous innovation.
Amgen’s quality organization plays a critical role in maintaining product quality, patient safety, regulatory compliance, and operational excellence. Employees gain exposure to global quality systems, pharmaceutical manufacturing processes, quality management frameworks, and advanced biotechnology operations.
Job Role & Responsibilities
Associate Quality Complaints
As an Associate Quality Complaints professional, you will support Amgen’s global complaint management system and ensure customer feedback records, complaint investigations, and quality processes are managed according to established procedures and regulatory requirements.
Key Responsibilities
Complaint Management Activities
- Manage customer complaint records through closure.
- Evaluate and triage product complaint cases.
- Ensure complaint records comply with applicable procedures.
- Review records with limited information and determine appropriate actions.
- Assess customer feedback records and quality-related concerns.
- Support investigations involving product quality complaints.
- Identify cases requiring escalation for higher-level investigations.
Quality Systems & Compliance
- Ensure complaint processes remain compliant with quality management standards.
- Support continuous improvement initiatives based on complaint trends.
- Maintain accuracy and completeness of complaint records.
- Follow global SOPs and quality operating procedures.
- Ensure compliance with internal and external regulatory requirements.
- Support implementation of updated quality processes and procedures.
Documentation Management
- Own and manage document review and approval workflows.
- Handle controlled documents through CDOCS systems.
- Ensure documentation adheres to format, content, and quality standards.
- Maintain document consistency and usability.
- Review templates and controlled documentation for compliance.
Project Support Activities
- Support assigned quality projects and operational initiatives.
- Provide status updates and project communication.
- Maintain project trackers and reporting tools.
- Coordinate project tasks to ensure timely completion.
- Participate in cross-functional quality improvement activities.
Quality Assurance Support
- Conduct assessments as per approved procedures.
- Ensure high-quality data management practices.
- Review complaint process performance metrics.
- Support audit readiness and inspection preparedness.
- Contribute to quality excellence initiatives across the organization.
This role provides exposure to pharmaceutical quality systems, regulatory compliance, quality investigations, risk management, controlled documentation, and global complaint handling processes.
Eligibility / Qualifications
Basic Qualifications
Candidates should possess one of the following educational qualifications:
- Bachelor’s Degree in Pharmacy
- Bachelor’s Degree in Life Sciences
- Bachelor’s Degree in Biotechnology
- Bachelor’s Degree in Biological Sciences
- Related Scientific Discipline
Experience Required: 2–4 Years
OR
- Master’s Degree in Pharmacy
- Master’s Degree in Life Sciences
- Master’s Degree in Biotechnology
- Master’s Degree in Biological Sciences
Experience Required: 1–3 Years
Relevant Educational Background
B.Pharm, M.Pharm, B.Sc Biotechnology, M.Sc Biotechnology, B.Sc Life Sciences, M.Sc Life Sciences, Biochemistry, Microbiology, Biotechnology, Pharmaceutical Sciences, Biological Sciences, Molecular Biology, Biomedical Sciences.
Preferred Skills & Competencies
- Quality Management Systems (QMS)
- Complaint Investigation
- Pharmaceutical Manufacturing Knowledge
- Biotechnology Operations
- CAPA Management
- Regulatory Compliance
- GMP Documentation
- Controlled Document Management
- Root Cause Analysis
- Risk Assessment
- Quality Assurance Systems
- Microsoft Office Applications
- Technical Writing
- Process Compliance
- Data Integrity
- Audit Readiness
Preferred Industry Experience
- Pharmaceutical Industry
- Biotechnology Industry
- Medical Device Industry
- Quality Assurance Functions
- Manufacturing Quality Operations
- Regulatory Compliance Functions
Location & Salary
Location: Hyderabad, Telangana
Estimated Salary: ₹6.5 LPA – ₹12 LPA
Salary may vary depending on qualifications, industry experience, technical expertise, and company compensation policies.
Why Join Amgen?
Amgen offers professionals the opportunity to work in a globally respected biotechnology organization that directly contributes to improving patient lives through innovative therapies and scientific advancement.
Benefits of Working at Amgen
- Exposure to global biotechnology operations
- Experience with advanced quality management systems
- Career growth in pharmaceutical and biotechnology quality functions
- Opportunity to work in a highly regulated environment
- Participation in global quality and compliance initiatives
- Collaborative and innovation-driven workplace culture
- Strong professional development opportunities
The role is particularly suitable for professionals interested in pharmaceutical quality assurance careers, biotech regulatory compliance, complaint investigation management, quality systems operations, and global healthcare quality functions.
Application Process
Interested candidates can submit their applications through the official Amgen careers portal.
Apply Online: https://careers.amgen.com/en/job/-/-/87/96548085520
Job Details
- Job Title: Associate Quality Complaints
- Job ID: R-247321
- Category: Quality
- Work Type: On-Site
- Location: Hyderabad, India
- Posted Date: 17 June 2026
Applicants are advised to review the eligibility requirements carefully before applying and ensure all submitted information is accurate and complete.
Frequently Asked Questions
Who can apply for the Associate Quality Complaints role at Amgen?
Candidates with Bachelor’s or Master’s degrees in Pharmacy, Biotechnology, Life Sciences, or related disciplines along with relevant industry experience can apply.
Is pharmaceutical industry experience mandatory?
Experience in pharmaceutical, biotechnology, or life sciences industries is preferred and aligns with the role requirements.
What quality systems knowledge is preferred?
Knowledge of QMS, complaint handling, GMP, controlled documentation, CAPA, and regulatory compliance is advantageous.
Is the role based in Hyderabad?
Yes. The position is an on-site role located in Hyderabad, Telangana.
What is the expected salary range?
Based on similar quality assurance and biotechnology quality roles, the estimated salary range is approximately ₹6.5 LPA to ₹12 LPA.
Does Amgen provide career growth opportunities?
Yes. Amgen is known for offering professional development opportunities, global exposure, and advancement within quality and biotechnology functions.
Summary
| Category | Details |
|---|---|
| Company | Amgen |
| Department Vacancies | Quality – Associate Quality Complaints |
| Qualification | B.Pharm, M.Pharm, Life Sciences, Biotechnology, Biological Sciences |
| Experience | Bachelor’s: 2–4 Years OR Master’s: 1–3 Years |
| Location | Hyderabad, Telangana |
To apply for this job please visit careers.amgen.com.
